TOXIC WORKPLACES COULD LEAD TO EXODUS OF TALENT
Civility in the workplace is an ever-growing issue, as animosity between coworkers stemming from personality conflicts, differing work styles, or competition can result in a wide variety of workplace problems, ranging from lost productivity and higher turnover to increased and open hostility. Managers can no longer afford to look the other way during office conflict, says workplace authority John A. Challenger, CEO of global outplacement consultancy Challenger, Gray & Christmas, Inc. “Hostility can lead to childish behavior, unreasonable requests on co-workers or managers, unfinished projects, and in the extreme case, workplace violence. Additionally, as hiring slowly begins to pick up, talent will start to look for greener pastures, especially if their current workplaces are toxic. The issue really becomes about retention.” According to a 2012 survey from the Workplace Bullying Institute, 68 percent of workplaces do not have a policy regarding workplace bullying. How can managers control an outbreak of incivility? What can employers do to boost morale in the office?